Refund Policy
Introduction
At FantasyRajCricket.com, we want to ensure that you are completely satisfied with your experience. Our Refund Policy outlines the conditions under which refunds are offered and the steps to request a refund. Please read the policy carefully to understand your rights.
Eligibility for Refunds
Refunds are eligible only for the following situations:
- If you were charged for a service that you did not receive.
- If there was a technical issue preventing you from participating in a contest that you entered.
- If an error in the system resulted in an overcharge or incorrect billing.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at support@fantasyrajcricket.com with your request.
- Provide the details of the transaction, including your username, payment method, and a brief explanation of the issue.
- Our support team will review your request and process it as per our refund policy.
Non-Refundable Cases
The following situations are not eligible for a refund:
- Entry fees for contests that you participated in, even if you did not win.
- Any issues related to account suspension due to policy violations.
- Any loss due to system downtime or other technical issues that are not the fault of the platform.
Processing Time for Refunds
Refund requests will be processed within 7-10 business days from the date the request is submitted. You will receive an email confirmation once the refund has been processed. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method.
Changes to the Refund Policy
We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and you are encouraged to review the policy regularly. By continuing to use our services, you agree to any changes made to this policy.
Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at support@fantasyrajcricket.com.